About the
Authors

Anthony Horton


Over the past 20 years, Anthony’s career has included executive and senior leadership positions with Fortune 500 and global corporations in the Telecommunications, Business Process Outsourcing and Human Capital Management industries, including ADP, Accenture and Sprint Canada.

Anthony  has a passion for innovation and creatively organizes diverse teams and work methodologies to foster employee engagement and customer loyalty. He holds Honors B.A. and Master’s degrees from the University of Waterloo and an Advanced Certificate in Strategic Human Resource Management from Cornell University.

Whitney Wrona


Whitney began her 15-year career in the Heath Care Insurance and Benefits industry and has extensive experience in Human Capital Management with industry leading companies including ADP,  RSM and Cigna.  Her focus is on the fields of Training & Learning Management, Leadership Facilitation, Employee Engagement and Performance Consulting. Working across North America, Europe and Asia, she has been able to help drive a unified approach to service within a Fortune 500 organization.

Whitney holds Bachelor’s degrees in Consumer Science and Speech Communication. In addition, Whitney is a Certified Master Facilitator with AchieveGlobal-MHIGlobal and holds a Certificate in Training from Yale University.

Lubaina Galely


Lubaina has leveraged almost two decades of global experience in multiple continents with a focus on customer loyalty and project management leadership roles. Her career includes roles in various countries, including Canada, for high profile companies such as British Airways, ADP and AON. Her impressive track record includes building and driving high-performance teams across multiple business lines and countries within the airline and retail industries and most recently with global HR BPO firms.

In addition to her MBA and PMP, Lubaina holds over 11 designations and professional qualifications and has won numerous prestigious awards, including the CPA National and Ontario Gold Awards, LOMA Americas Top PCS and Top ACS Awards.